FixFlow is a mobile application (the “Service”) published by Timeout Consulting, LLC (“we,” “us,” or “Publisher”). FixFlow uses artificial intelligence to help you troubleshoot common problems with vehicles, appliances, home fixtures, HVAC systems, plumbing, and electronics. FixFlow returns suggested next steps, likely causes, and general repair guidance based on the information you provide.
FixFlow is not a licensed mechanic, electrician, plumber, HVAC technician, appliance repair professional, contractor, or engineer. FixFlow does not provide professional advice. The Service produces general educational and informational guidance only. Any decision you make based on FixFlow’s output is your decision, made at your own risk.
You must be at least 18 years old to create purchases or accept these Terms. If you are between 13 and 17, you may use the free tier only with a parent or guardian’s permission. FixFlow is not directed at children under 13, and we do not knowingly collect information from them.
FixFlow’s diagnostic guidance is produced by large language models. Large language models can be wrong, incomplete, out of date, or confidently mistaken. They can misidentify parts, suggest the wrong repair, or omit relevant safety considerations. You should:
Home repair, vehicle repair, appliance service, HVAC work, plumbing, and electrical work are inherently dangerous activities. They can cause serious injury, death, fire, flood, electric shock, carbon monoxide poisoning, structural collapse, and property damage. You voluntarily and knowingly assume all risk of injury, death, property damage, and financial loss arising from any action you take based on FixFlow’s output, or from any work you attempt on any vehicle, appliance, structure, system, or device. This assumption of risk applies whether or not you followed FixFlow’s guidance correctly, whether or not FixFlow’s guidance was accurate, and whether or not you sought a professional’s opinion.
The Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, either express or implied. To the maximum extent permitted by law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, quiet enjoyment, availability, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that any defect will be corrected.
To the maximum extent permitted by law, in no event will we, our members, officers, employees, contractors, agents, licensors, or service providers be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Service, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
Our aggregate liability for any and all claims arising out of or relating to the Service will not exceed the greater of (a) the total amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Timeout Consulting, LLC, its members, officers, employees, contractors, and agents, from and against any and all claims, damages, losses, liabilities, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) any work you perform or attempt on any vehicle, appliance, structure, system, or device, whether or not based on FixFlow’s guidance; or (d) your violation of any law or the rights of any third party.
FixFlow offers a free tier and paid subscriptions. Subscriptions are billed through Apple’s App Store and managed by Apple. Prices, billing cycles, and available tiers are shown in the app. Subscriptions renew automatically until you cancel through your Apple account settings. All refund requests are handled by Apple in accordance with the App Store terms; we do not process refunds directly.
You may attach photos or notes to your diagnostic sessions. You grant us a limited, non-exclusive, worldwide, royalty-free license to process that content for the sole purpose of returning diagnostic guidance to you. We do not sell your content, and we do not use it to train third-party models. Photos are sent to Anthropic (our AI provider) for that single request and are not retained by us for longer than needed to fulfill the request. See our Privacy Policy for details.
You agree not to (a) reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law; (b) use the Service to violate any law or the rights of any third party; (c) attempt to access, tamper with, or use non-public areas of the Service; (d) probe, scan, or test the vulnerability of the Service; (e) use the Service in any way that could disable, overburden, damage, or impair it; or (f) resell, republish, or commercially exploit the Service or its output without our prior written consent.
The Service may include links to third-party websites and services (for example, retailer websites for parts purchasing and YouTube for repair videos). We do not control and are not responsible for third-party content, products, or services. Your use of any third-party service is governed by that third party’s terms.
You may stop using the Service at any time. We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms. Sections that by their nature should survive termination will survive, including Sections 3–7 and 13.
Please read this section carefully. It affects your legal rights.
13.1 Agreement to arbitrate. You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a “Dispute”) will be resolved by binding individual arbitration administered by JAMS in accordance with the JAMS Streamlined Arbitration Rules and Procedures, rather than in court, except that either party may (a) bring an individual action in small-claims court or (b) seek injunctive or equitable relief in a court of competent jurisdiction for the alleged infringement or misappropriation of intellectual property. The arbitrator, not any federal, state, or local court, has exclusive authority to resolve all disputes about the scope, enforceability, or arbitrability of this section.
13.2 Class action waiver. You and we agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative action. Unless both you and we agree, no arbitrator or judge may consolidate more than one person’s claims or preside over any form of representative or class proceeding.
13.3 Opt-out. You may opt out of the arbitration and class-action-waiver provisions in this Section 13 by sending written notice of your decision to opt out to the address in Section 17 within thirty (30) days after you first accept these Terms. Your notice must include your name, the email or account associated with your use of the Service, and a clear statement that you want to opt out. If you opt out, Section 13 will not apply to you, but the rest of these Terms will continue to apply.
13.4 Location and costs. Arbitration will take place in Jefferson County, Alabama, or by video conference at the arbitrator’s option. Each party will bear its own costs and attorneys’ fees, except that the arbitrator may award costs and fees to the prevailing party if permitted by law.
These Terms and any Dispute are governed by the laws of the State of Alabama, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 13.
We may update these Terms from time to time. When we make material changes, we will update the version number and effective date at the top of this page and require you to re-accept the Terms within the app before continuing to use the Service. Continued use after re-acceptance constitutes agreement to the updated Terms.
16.1 Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
16.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
16.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.
16.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to any successor or affiliate.
Questions about these Terms should be sent to:
Timeout Consulting, LLC
4171 Lomac Street
Suite F #1003
Montgomery, AL 36106
United States
Email: legal@fixflowdiy.com